Privacy Policy

We collect various types of personal information to provide our services and communicate effectively. This may include:

• Contact Information: Name, address, email address, phone number.
• Demographic Information: Age, gender, household size (as relevant to housing programs).
• Housing Needs Information: Details related to your housing situation, preferences, and eligibility for programs.
• Application Data: Information provided on application forms, including financial details, employment history, and other relevant background information required for housing assistance.
• Communication Data: Records of communications with us, including emails, phone calls, and SMS messages.

We collect information through:

• Online forms on our website (e.g., contact forms, application forms).
• Direct communication (phone calls, emails, in-person meetings).
• Third-party referrals (with your consent, if applicable).

Your information is stored securely on HIPAA compliant software. We implement reasonable administrative, technical, and physical safeguards to protect your data.

We use the collected information for the following purposes:

• To provide housing assistance and related support services.
• To process applications and determine eligibility for programs.
• To communicate with you regarding your application status, appointments, updates, and resources.
• For internal administrative and operational purposes.
• To improve our services and outreach efforts.
• For SMS communication purposes, including sending appointment reminders, follow-up messages, and important updates related to your housing assistance or applications, only when you have provided explicit consent.

We are committed to maintaining the confidentiality of your personal information.

• SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
• We may share information with trusted third-party partners or service providers only as necessary to deliver our housing services (e.g., referring to specific housing providers, case managers, or support services, always with your consent where required).
• We may disclose information if required by law, subpoena, or other legal process, or if we believe it’s necessary to protect our rights, your safety, or the safety of others.

We employ various security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Data encryption
• Secure server environments
• Restricted access controls
• Regular security audits

You have the right to:

• Request access to the personal information we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Withdraw your consent for certain uses of your information (e.g., opting out of SMS messages by replying “STOP”).
• Request the deletion of your personal information, subject to legal and contractual obligations.

To exercise these rights, please contact us using the information below.

Our website uses cookies for essential site operation and optional analytics. If you allow it, we may also use measurement signals to support follow-up and campaigns on other platforms (for example, LinkedIn or Google) — this is not advertising served on this site. We also use these permissions to load optional embedded tools, such as Instagram or scheduling widgets. You can accept, reject, or customize non-essential cookies at any time from the cookie banner or the “Cookie Settings” link in our website footer.

• Essential: required for core site functionality, like security and page navigation. These cannot be turned off.
• Analytics & Measurement: helps us understand how visitors use the site, and lets us share measurement signals with platforms like LinkedIn and Google to support follow-up and campaign reporting.
• Embedded Content: loads optional third-party tools, such as Instagram feeds or scheduling widgets, when available on the site.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the “Effective Date.”